Refunds are only available for services or products that meet specific conditions. To be eligible, requests must be made within 7 days of purchase.
Certain services (such as consultation fees, booking fees, or digital products) are non-refundable unless otherwise stated or required by law.
To request a refund, contact our support team at info@suede.com. Provide your order details and reason for the refund. We aim to respond within 48 hours.
In some cases, only partial refunds may be granted (e.g., if service has already begun or part of the product was used).
Approved refunds are processed within 5–10 business days. The refund will be credited to your original payment method.
If you haven’t received a refund after the stated time, first check with your bank. Then, contact us for further assistance.
Bookings or subscriptions must be cancelled within the allowed period to be eligible for a full or partial refund.
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